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Knowledge Base
We have developed our knowledge base for both customers and employees to reduce support response time and provide the most relevant, up to date answers to common questions and problems. Our internal support ticket system enables our staff to selectively include any reply to a question or support issue to our real time Knowledge Base.

The Knowledge Base is indexed by subject and can be searched by keywords and phrases with results being displayed in the order each message was sent by our staff. The most recent messages appear at the top of the search results, while older messages are ranked lower. We routinely edit and delete outdated messages to ensure that only the most current information is provided.
Guide to Common Questions Search the Knowledge Base
Login/Password Issues
Renewals
Database Issues
Addon Domains
Can You Increase My Disk Space?
Spam
Domains		 Email Settings
Manage Email Accounts
My Website Is Down
DNS
SSL Certificates
Auto Installer / PhpCart
Transfers

Login/Password Issues

  • How can I locate my domain account or hosting account passwords?
  • I forgot my username and password. How can I log in?
  • I changed my email address and lost my password. What do I do now?
  • A former worker managed my account. How do I gain access?
  • I changed my hosting account password, and now I am getting database errors. How do I fix this?
  • I changed my hosting account password, and now I can't log into my Secured.com folder. How can I log in?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Renewals

  • Why do I need to renew my domain if it's free with hosting?
  • Where do I go to renew my account?
  • I am in charge of renewing my company's account, but I don't have login access. How can I make a payment?
  • I need to renew my account, but I lost my username and/or password. What do I do now?
  • Why didn't I get the renewal email notification?
  • Why do I have to renew my domain account if it's free with hosting?
  • How long does it take for my account to become active after I make a renewal payment?
  • I renewed my domain, but it is not pointing to my hosting account. What do I need to do?
  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?

Database Issues

  • My website is showing a database error related to sessions and says I should repair the table. How do I do this?
  • I changed my hosting account password, and now I am getting database errors. How do I fix this?
  • How do I add a new database to my account?
  • How do I log in and out of my different databases?

Addon Domains

  • What steps do I need to take to add a new domain to my account?
  • What are the DNS settings for my addon domains?
  • How do I know which forwarding type to use for my addon domains?
  • How do I set up a subdomain for an addon domain?
  • Where do I go to create and manage email accounts for my addon domains?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Unlimited Disk Space and Storage

  • Is the disk space really unlimited?
  • How can I get my disk space increased?

Spam

  • What are the best spam filter settings I can use?
  • Banned words are still getting through my spam filter. How can I stop this?
  • My customers are getting a bounce email when trying to email me or someone in my company. How can I stop this?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Email Settings

  • What are the email settings for my email client (Outlook)?
  • How can I modify the outgoing servers for my 4Admin Webmail?
  • What are the settings I need to get email on my iPhone?
  • How can I successfully forward my email to Gmail and Hotmail?
  • I can receive email, but I cannot send out. How can I resolve this?
  • My email is being blacklisted from Gmail, Yahoo, Comcast, etc. What can I do?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Manage Email Accounts

  • Where do I go to create and manage email accounts for my primary account?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?
  • Where do I go to create and manage email accounts for my addon domains?
  • My customers are getting a bounce email when trying to email me or someone in my company. How can I stop this?
  • I am hosting my email on an exchange server. How should I modify my DNS settings?
  • I am hosting my email at another location. What settings should I change?

My Website Is Down

  • My website is down. What should I do?
  • My website is up for some people, but down for other people. How can I troubleshoot this?
  • Some of the images on my website are not displaying. How do I troubleshoot this?
  • My SSL certificate has been installed and is displaying a warning that indicates everything is not secure. What is the issue?

DNS

  • Where should I go to change my domain DNS settings to point to my hosting server?
  • What are the DNS settings for my addon domains?
  • My website is up for some people, but down for other people. How can I troubleshoot this?

SSL Certificates

  • Where do I go install my certificate?
  • My certificate installed successfully, but it's not working. What do I do?
  • How long does it take to order and install my SSL Certificate?
  • My SSL certificate has been installed and is displaying a warning that indicates everything is not secure. What is the issue?

Auto Installer / PhpCart

  • Wordpress Common Issues
  • Joomla - I am getting the error "restricted access"

Domains

  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?
  • Where do I go to renew my domain?
  • Why do I need to renew my domain if it's free with hosting?
  • What can I do to make sure that my domain doesn't expire?
  • My domain expired recently. Is it still mine and, if so can I renew it?
  • My domain expired a month ago and the whois indicates that it's in the redepmtion period. What are my options?
  • How do I transfer my domain and hosting account TO Webmasters.com?

Transfers

  • How do I transfer my domain and hosting account TO Webmasters.com?
  • How can I transfer my domain to another owner or domain account WITHIN Webmasters.com?
  • What steps do I need to take to transfer my domain to another domain registrar?
  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?
PRINT

Subject: How to transfer your domain and website hosting to Webmasters.com. Domain transfer hosting transfer

The following message was sent by our staff regarding the above subject:

Hi, and thank you for your interest in us!

Getting started with a new site or moving sites to webmasters.com by creating a new hosting account is quite easy.

-- First, you would create either a Business Hosting, Virtual Server, or Managed (dedicated) Server account to host your website(s).
Please see here for more details: https://webmasters.com/hosting

Business Hosting: https://webmasters.com/signup to order.
You can also transfer your domain from the same form - the expiration date will be honored and you will receive $9.95/yr off of the price of hosting.

Virtual Server:
This server allows you to maintain up to 99 fully hosted accounts under one master account while sharing with only a few other clients. The price is $99/mo. You can read more about this option here: https://secure.webmasters.com/servers.htm#Virtual

Managed Server:
Our managed server package is the ultimate experience, it is your 'own' server. All server resources are yours alone. Many of our most prominent businesses hosted here use this as they cannot afford any mishaps. This option is $375/mo: https://secure.webmasters.com/servers.htm#Managed

Please use https://webmasters.com/dedicated.php for ordering Virtual or Managed Servers.

-- Next (you will receive an email with instructions) you would upload all of your data to the account(s), create your emails addresses with "Email Manager", databases with "Database Admin", etc. MySQL database files (.sql) can also be uploaded to our servers and then imported via the "Database Manager" through phpMyAdmin.

-- If you do not yet have a website, you can easily install Wordpress or another application and get going in no time, or if you don't want to get your hands dirty, our design team can build one for you for a fee dependent on factors that best fit your needs. They can be reached at: design@webmasters.com.

* If transferring to us from another host, and wanting to import your files, you would want to compress and download your public html or httpdocs, etc directory (.tar format is best) from their servers and export your databases to .sql for easy import. This can then be uploaded via our File Manager or direct FTP.
If you need it, we can then help you get unpacked.

-- Once your accounts are setup and ready to go, you would then change your domain registration DNS to point to our servers. If transferring from another host, the process is seamless and there should be no downtime!

Please feel free to contact us again at any time if you need additional assistance. Thank you for contacting us.

Best regards,


WEBMASTERS.COM
Client Services Team
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