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Knowledge Base
We have developed our knowledge base for both customers and employees to reduce support response time and provide the most relevant, up to date answers to common questions and problems. Our internal support ticket system enables our staff to selectively include any reply to a question or support issue to our real time Knowledge Base.

The Knowledge Base is indexed by subject and can be searched by keywords and phrases with results being displayed in the order each message was sent by our staff. The most recent messages appear at the top of the search results, while older messages are ranked lower. We routinely edit and delete outdated messages to ensure that only the most current information is provided.
Guide to Common Questions Search the Knowledge Base
Login/Password Issues
Renewals
Database Issues
Addon Domains
Can You Increase My Disk Space?
Spam
Domains
Email Settings
Manage Email Accounts
My Website Is Down
DNS
SSL Certificates
Auto Installer / PhpCart
Transfers

Login/Password Issues

  • How can I locate my domain account or hosting account passwords?
  • I forgot my username and password. How can I log in?
  • I changed my email address and lost my password. What do I do now?
  • A former worker managed my account. How do I gain access?
  • I changed my hosting account password, and now I’m getting database errors. How do I fix this?
  • I changed my hosting account password, and now I can’t log into my Secured.com folder. How can I log in?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Renewals

  • Why do I need to renew my domain if it's free with hosting?
  • Where do I go to renew my account?
  • I am in charge of renewing my company’s account, but I don’t have login access. How can I make a payment?
  • I need to renew my account, but I lost my username and/or password. What do I do now?
  • Why didn’t I get the renewal email notification?
  • Why do I have to renew my domain account if it’s free with hosting?
  • How long does it take for my account to become active after I make a renewal payment?
  • I renewed my domain, but it’s not pointing to my hosting account. What do I need to do?
  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?

Database Issues

  • My website is showing a database error related to “sessions” and says I should repair the table. How do I do this?
  • I changed my hosting account password, and now I’m getting database errors. How do I fix this?
  • How do I add a new database to my account?
  • How do I log in and out of my different databases?

Addon Domains

  • What steps do I need to take to add a new domain to my account?
  • What are the DNS settings for my addon domains?
  • How do I know which forwarding type to use for my addon domains?
  • How do I set up a subdomain for an addon domain?
  • Where do I go to create and manage email accounts for my addon domains?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Unlimited Disk Space and Storage

  • Is the disk space really unlimited?
  • How can I get my disk space increased?

Spam

  • What are the best spam filter settings I can use?
  • Banned words are still getting through my spam filter. How can I stop this?
  • My customers are getting a bounce email when trying to email me or someone in my company. How can I stop this?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Email Settings

  • What are the email settings for my email client (Outlook)?
  • How can I modify the outgoing servers for my 4Admin Webmail?
  • What are the settings I need to get email on my iPhone?
  • How can I successfully forward my email to Gmail and Hotmail?
  • I can receive email, but I cannot send out. How can I resolve this?
  • My email is being blacklisted from Gmail, Yahoo, Comcast, etc. What can I do?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?

Manage Email Accounts

  • Where do I go to create and manage email accounts for my primary account?
  • How do I reset email passwords for my own email accounts or those associated with my addon domains?
  • Where do I go to create and manage email accounts for my addon domains?
  • My customers are getting a bounce email when trying to email me or someone in my company. How can I stop this?
  • I am hosting my email on an exchange server. How should I modify my DNS settings?
  • I am hosting my email at another location. What settings should I change?

My Website Is Down

  • My website is down. What should I do?
  • My website is up for some people, but down for other people. How can I troubleshoot this?
  • Some of the images on my website are not displaying. How do I troubleshoot this?
  • My SSL certificate has been installed and is displaying a warning that indicates everything is not secure. What is the issue?

DNS

  • Where should I go to change my domain’s DNS settings to point to my hosting server?
  • What are the DNS settings for my addon domains?
  • My website is up for some people, but down for other people. How can I troubleshoot this?

SSL Certificates

  • Where do I go install my certificate?
  • My certificate installed successfully, but it's not working. What do I do?
  • How long does it take to order and install my SSL Certificate?
  • My SSL certificate has been installed and is displaying a warning that indicates everything is not secure. What is the issue?

Auto Installer / PhpCart

  • Wordpress – Common Issues
  • Joomla – I am getting the error "restricted access"
  • Everything you need to know about PhpCart
  • How do I reset the Secured.com data directory password?
  • I changed my hosting account password and now I can't get into my Secured.com account. How do I get in?

Domains

  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?
  • Where do I go to renew my domain?
  • Why do I need to renew my domain if it's free with hosting?
  • What can I do to make sure that my domain doesn't expire?
  • My domain expired recently. Is it still mine and, if so can I renew it?
  • My domain expired a month ago and the whois indicates that it's in the redepmtion period. What are my options?
  • How do I transfer my domain and hosting account TO Webmasters.com?

Transfers

  • How do I transfer my domain and hosting account TO Webmasters.com?
  • How can I transfer my domain to another owner or domain account WITHIN Webmasters.com?
  • What steps do I need to take to transfer my domain to another domain registrar?
  • How do I locate the DNS settings for the primary domain (or addon domains) in my hosting account?
PRINT

Subject: How to transfer your domain and website hosting to Webmasters.com. Domain transfer hosting transfer

The following message was sent by our staff regarding the above subject:

Hi Scott,

Once you have purchased hosting with us, the next step is to determine what stage of launch your site is in in order to determine when to transfer your domain registration. Here are a few scenarios to help you determine what steps to take next.

If you plan to transfer your existing website to us, unchanged, then you will first need to upload your website files to our servers and create all of your email accounts. Next, go to your existing registry to point the DNS settings to our servers and verify that they are working properly (you should be able to see your site on our servers within 5 minutes, however sometimes this can take a few hours). Once everything is set properly, proceed with the domain transfer to our registry. You’ll need to make sure that your domain is unlocked with the current registrar, and you’ll need to obtain your EPP/Authorization (aka Auth code) to finalize the transfer. Most registrars allow you to do these things via their control panels.

Generally a domain registry transfer takes about one week, and you cannot modify the settings while a domain is in transit from one registry to another. If you plan to leave your site at the other host while you work on various components of your new website on our servers, then you have two choices, both of which relate to the timing of your launch.

If you anticipate that you will NOT need to change the DNS to point to your new server with us ***before one week is up***, we encourage you to initiate the domain registry transfer right away.

If you anticipate that you WILL need to change the DNS to point to your new server with us ***before one week is up***, we encourage you to initiate the transfer AFTER your launch, instead of immediately. This will give you full control to launch your new site when you are ready as you’ll be able to modify the DNS settings when you need to. When you transfer a domain from one registry to another, the DNS settings remain intact and do not need to reset, so it is usually important to account for the domain registry transit time.

Additional Tips For All Transfer Scenarios:

Please be sure all your information is current including, but not limited to a current email address for all domain names you wish to transfer to Webmasters.com. Registrars check to be sure the domain name owner is valid and generally this is done with the email listed in the Administrative Information section on the domain registration form. If you need to update your contact information for this particular section, please go to your current Domain Name Registrar (Godaddy, Network Solutions, Enom, Register.com, etc.). The next step is to receive an Authorization code from your current registrar and make sure the domain name is unlocked before you enter a "Request to Transfer" here at Webmasters.com. Again, check with your current registrar regarding how you can acquire both of these items. In most cases, these are available online in your control panel.

Once you have all this in place, you can begin the transfer process by going to https://secure.webmasters.com/domains/transfer.php. Enter your domain name and the current email address you have listed with your current registrar. We cannot stress enough that your email address needs to be current since all correspondence from us and/or your current registrar will be sent to this email address. To ensure that you receive mail from us, please add the following email addresses to your spam filter’s whitelist/safelist: billing@webmasters.com, info@webmasters.com and support@webmasters.com. Be sure to add your current registrar as well for a smooth, easy transfer.

Please feel free to contact us again at any time if you need additional assistance. Thank you for contacting us.

Best regards,

Sterling L.
Support Supervisor
WEBMASTERS.COM
Client Services Team

P.S. Our number one goal is customer satisfaction. Please tell us how we are doing by submitting your testimonial at http://www.webmasters.com/testimonial.php?e=s104

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