Customers
Since 1994, we have steadily grown our customer base with little or no paid advertising. We have customers in almost every country, from individuals and small businesses, to municipalities, educational institutions, and large corporations. Our experience, integrity, and commitment to quality earns customer loyalty, while keeping new customers coming through word of mouth. Low customer acquisition costs help us continually improve our level of service without the need to raise prices.
Each of our staff members commits to follow our three Principal Rules of Conduct:
1) The customer is always right.
2) If you feel the customer is wrong, refer to rule #1.
3) Treat each customer as if they pay your salary.
Each of our staff members commits to follow our three Principal Rules of Conduct:
1) The customer is always right.
2) If you feel the customer is wrong, refer to rule #1.
3) Treat each customer as if they pay your salary.
|
Despite our low prices, we have proven time and time again that our hosting platform can meet the needs of any size and type of client.
|
 Mexico.com - Mexico's largest web portal with over 5,000,000 hits per day |
| Harry S. Truman College - City college in Chicago with over 30,000 students |
| Warrior Lacrosse - World's largest manufacturer of Lacrosse gear |
| MortgageBrokers.com - Publicly traded online mortgage company |
| Great Lakes Credit Union - One of Ohio's oldest credit unions |
| Illinois 2nd Judicial Circuit - Illinois state circuit court system |
| Pulaski Country Sheriff's Office - Pulaski County Sherriff's official website |
| Columbia County - Columbia County municipal website |
| Asheville United Way - Regional United Way organization |
| Ramada Plaza Beach Resort - Popular hotel in Ft. Lauderdale, FL |
| MachoMan.com - The official website of Macho Man Randy Savage |
|
Our number one goal has always been customer satisfaction. We would like to thank the customers below for renewing their accounts with us for another year. Your business and loyalty are greatly appreciated.
|
| momsoftware.com - FREMONT, CA USA |
| sharinglifesprayer.com - METAIRIE, LA USA |
| plansplus.com - METAIRIE, LA USA |
| washbrook.net - CARNEGIE, VICTORIA AUSTRALIA |
| oakdoc.com - US, NY USA |
|
We are happy to welcome our newest customers below. Thank you for selecting us as your web host, we look forward to serving you!
|
 gradesgarden.net - SAN JUAN, PR USA |
| golfdouglas.com - DOUGLAS, WY USA |
| newenglandhauntshow.com - ORANGE, CT USA |
| crestridgefarms.com - DALLAS, TX USA |
| craighoward-lifecoach.com - THOUSAND OAKS, CA USA |
|
We feel that the quality of our service would make each of our customers want to recommend us to others. Below is a list of randomly selected customers whom anyone is welcome to contact for references. Please feel free to click on the links below to test the speed of our servers, as we challenge you to find a host with faster loading customer websites.
|
| aflcc.com - WEST BLOOMFIELD, MI USA |
| blue-water-marine.com - BONITA SPRINGS, FL USA |
| rbc5401.org - PHILADELPHIA, PA USA |
| takoma.info - TAKOMA PARK, MD USA |
| curranthomas.com - WESLEY CHAPEL, FL USA |
| victoriarosemartin.com - PALM BEACH GARDENS, FL USA |
| admason.com - RANCHO SANTA MARGARITA, CA USA |
| basschasersvb.com - VIRGINIA BEACH, VA USA |
| vcah.net - ROCHELLE PARK, NJ USA |
| broadprints.com - ROANOKE, VA USA |
| * We do not endorse nor control the content of our customers' websites. |
|
We would like to thank the customers below who have taken the time to submit their feedback about our service. Messages are selected at random from our database of customer testimonials each time this page is loaded.
|
| Webmasters has just about the best support team I have ever encountered. Today L Sterling, Tammy Pettine, and J. Friedman fixed my problem before I had a chance to finish my coffee! |
| John Hoover Honolulu, HI hawaiisfishes.com |
| I always appreciate the thoroughness of your help. The team is unfailingly polite and professional.
Thanks! |
| Carol Anderson Orinda, CA bayareadrainage.com |
| Asked about upgrading to a more recent version of a CMS (Joomla). I was promptly told that it could be arranged by migrating to a different server with the necessary specifications. You made the process easy for me. I was given just enough in the way of clear instructions to do my part in the procedure.
Happy ending! |
| Drew Knowles Hot Springs, AR exithere.net |
| I would like to thank Tammy Thomas for going the extra mail and calling me to let me know that she had taken care of updating my email and assuring me that both of the sites I am responsible for are paid in full until May of 2011. I was very relieved to receive both a confirmation email and a telephone call from Tammy - Very professional and thorough!
As an aside, I would also like to thank the gentleman in your technical dept (Sat, May 8) who explained the billing to me and helped me understand why my current email wasn't being recognized for cathappy.net so that I could make payment online. Thanks to him, I was able to pay the domain renewal before it was discontinued! Thanks for everything. Bari DuBois |
| Bari DuBois Magnolia, TX cathappy.net |
| Note: This software will not let those of us with Designated Servers input a thank you message because it does not recognize our websites. So I am entering one of my clients websites instead.
"Thank You Letter for John DeSantis" Good Morning, My name is Steve Nunnally and I have been in the computer business one way or another for over 30 years. In fact I did tech support for Unisys, Burroughs and Sperry back in the early 80's. During all this time I have found that while there are many nice people in tech support (not to mention a few jerks) that there are very few people who will do more than the absolutely minimum required of them. In other words they fix the simple problems, but when it comes to changing or improving the system they simply say, "I can't do that and I don't know anyone who can". It's an easy out for them, but it can cause real world problems for the people who needed a solution. Most people come to companies like yours wanting one, two or a hundred domains. They don't know enough to know when there is a problem. If they are successful they are happy. If they are not successful they often scratch themselves and wonder "why"? I'm sure you have clients who have many more websites than this, but at their level they generally do not worry to much about the successful level of each and every client because to them clients have become numbers. My company is different and as a result we have problem been at least a small pain the backside of your staff. Our goal has always been to make sure every client sits at number one in the search engines for as many phases as possible. Additionally we work extremely hard to reduce their spam and to make sure their outgoing emails actually reach their intended recipients. We monitor every detail of every clients sites despite that we have hundreds of them. As a result we are more of a challenge for your staff. The good news is that many of the things we have suggested have resulted in small improvements in service for all of your clients. For example we made many very specific suggestions regarding your spam controls that ended up being done and now make blocking spam easier and more for all of your clients. I guess what I am saying is that sometimes we challenge your staff to work outside the box on items that most of your clients would never have thought of. And while some of these can end up benefiting all your clients and help make your overall service better it's not always fun being the tech support person who gets the call or service request. In fact, my guess is that one or two would love to hide from us because we never ask the easy questions (we know the answers to those) but instead ask questions that are simply too challenging for their level of expertise. This is where John DeSantis comes in. Yes, he is a higher level tech. Yes he is more qualified than your other techs. Yes, what may seem hard to your other techs may sound easy to him. But that is not what I am writing you about. What I am writing to you about is that while most people in the tech support industry occasionally run into situations do not know the answer, few of them will make the effort to really dig down and find the answers. And if they find the answers they will rarely then take those answers and try to change the entire system for the improvement of all your clients instead of just the one caller. John is the exception to the rule. Over the ten or twelve year (or more) I have been hosting my accounts, my clients accounts and referring people to your company I have had to make easily a hundred calls to tech support for anything from a slow running server to asking the impossible. Out of those hundreds of calls there has always been one person I could count on more than any other person in your entire support staff. That person is John DeSantis. He has never once let me down. He has never once said, "I don't know". John has never said, "There is nothing I can do to fix the problem". John has always searched for answers. John has always found the answers. John has always explained the answers in easy to understand English. John has always verified that the answers actually work. More than this John has then taken what he learned and done his best to change things system wide. The result is not just one happy clients. It's an improvement in your overall product and the way all your clients perceive your company. If not for John DeSantis we would have pulled out years ago along with all our clients. In just us and our clients John has made a difference of several hundred thousand dollars for your company. I can only imagine how much he has done with other clients. This week John helped us solve a problem that was a breaking point of pulling out or not. So many of our clients have problems with getting blocked as spam by AOL, Comcast, Bellsouth, Yahoo, Gmail, etc that we were considering getting our own servers (a nightmare for us) and pulling out. John has worked hard to solve problems on our dedicated server 52 where he found "6" different problems that result in a lot of companies blocking this server as a spammer, and he talked to me about setting up our mail servers differently (which we have yet to decide how and when to act on) which was excellent advice considering the limitations on setting up the PRC and Reverse DNS records on the servers. I'd like to suggest two things. 1) Keep in mind that John may be the single best asset your company has. 2) John understands the overall needs of all your clients more than anyone there. If John were to make suggestions for system wide changes (for example more monitoring on the servers to nab spammers) listen to what he says. It may not always make sense to people sitting in the front office, but you can believe me when I say "It makes sense to the people who buy your services". John is our hero! Thank You, Steven W. Nunnally NotJustWebsites.com Naples, FL 239-878-9310 239-431-7500 |
| Steve Nunnally Camp Hill, pa adoptionservices.org |
| Webmasters is great!
In the 7 plus years that I've been hosted at Webmasters.com there's been hardly any downtime or slowdown. The support is quick friendly and reliable, and the one plan one price deal is simple and competitively priced. Getting started is easy and they take care of the domain registration. The bandwidth and data transfer are very generous and I find the control panel quite attractive and versatile. The speed and security are great. I am very happy with the organization and highly recommend it to anyone. |
| Nick Sauro Montreal, Canada librarising.com |
| I had a problem with my website not loading up, after sending an email and calling up, Linda Norton and Paul Schultz set me up and now I'm running again. I had to send Paul a couple more emails because of some plug in errors and he helped me fix it.
I'm really happy with the service that I got. Thank you very much. |
| Johnny Siyluy Signal Hill, CA printingworldsignalhill.com |
| This year, while renewing our Thawte SSL certificate we ran into some unforeseen issues. Curran Thomas did everything possible to make it easy for me. The communication was excellent and in the end we got it all figured out. Thank you for the great support!
Each time I use Webmaster's support I'm always impressed with the timely responses and solutions to my issues. |
| Jonathan Matlock Kelowna, Canada summergravitycamps.com |
| I am really impressed with all the efficiency that the support team have .. You are really the best !! Especially Curran who is always there when needed .. Thank you again for all your efforts .. |
| Jack Farraj Amman, Jordan jct.com.jo |
| I don't have a lot of experience working with HTML, and the support team at webmasters helped me set up a shopping cart. When my Front Page program changed the code for the cart, they explained what was causing an error in the cart, and even fixed the HTML for me. There aren't many problems with webmasters, but when there are, they offer fast and friendly service in resolving them. |
| Jen Chop Cuero, TX ihatepaperwork.com |
| Thank you! What I thought would be a long and complicated procedure was done quickly and efficiently and your service personnel are always polite and helpful. There might be cheaper web hosts out there, but you get what you pay for. Thanks for real quality service. |
| Greg Bahlmann Chung Ho City, Taiwan wooomp.com |
| Webmasters is the best host I've ever had. It doesn't disappear, for example, in the middle of the night. And I have plenty of room. And when I have technical troubles, the support peeps get back to me fast. A toast to Webmasters! Woohoo! |
| Jennifer Miller Takoma Park, MD jennymiller.com |
| Webmasters.com is awesome I have tried several places to build my memorial site to my son who was murdered at the age of 18 the sites go down quite often because of spammers have often times off color advertisements but I have been with webmasters,com for about three or four years now and can honestly say I have never ever had a problem here.
thank you so much Webmasters.com |
| Monika Hedglin Sedalia, Mo joshuahedglin.com |
| Thanks Paul for your quick responses on finding our domains!!! |
| D Torres Camas, WA ldtorres.com |
| C. Schmidt had been quite helpful in attending to our ticket and apprecaite for her
kind assistance & support Have A Great Day and wish you Great success in the best in all your undertakings Best regards |
| Florence Chia/ Lim Singapore, Singapore singaporebusinessguide.com |
| John D. and the rest of the Webmasters.com team never fail to come through for me. Whether I have a configuration issue or general questions about how to use a particular service, their responses are always quick and helpful. I now host multiple accounts on Webmasters.com servers. |
| Joe Martins Dublin, NH hambekcustoms.com |
| 3-1-2012
My website gimmeift.com had its home page video disconnected. It may have been by Google and their new privacy policy Chris was nice enough to listen to my problem and was able to write new HTML to get my video. back up I have been with Webmasters for about 10 years They are the very best in the past LeeAnn has also helped me as well as Leon What a Great Team you have Donald A Brown Inventor & President Gimmealift a Lift a product used by Nurses to lift patient"s and people in need at home |
| Don Brown Matthews, NC gimmealift.com |
| I had a non-standard request to change my hosting account to another domain since I was changing my main domain name to suit my new stage. name.
Support agreed this with no quibble, no extra charge and with full guidance which steps I needed to take. They were helpful at every step of the way. It turned into quite a long thread (19 replies) and several support members replied at different stages, including L. Sterling, Paul Schultz, F. Harber, and some anonymous people only known as "Client Services Team". However, the help was seamless and the approach consistently friendly and enthusiastic. Using Webmasters support is a comfortable experience, you are confident that they understand the problem and will have it resolved for you quickly and with no fuss. Anytime I am asked about webhosting I always recommend webmasters and will always stay with webmasters. Keep up the great service. Thank you guys! :-D |
| Jay Charles aka DonCarlo Newcastle, Afghanistan jaycharleswilson.com |
| As usual, outstanding service. Initial problem reported at 9:42, received reply at 9:50. When problem required more assistance, notified webmasters before lunch, they had it cleared up shorly after that! Thanks much Garnett Stancil |
| garnett stancil Warrior, AL castle-thunder.com |
| I was having problems with our Webmasters account and Tammy Pettine assisted in getting our company "back on track". Tammy took the time to walk me through the areas that I needed to set-up and was extremely courteous and patient. We will continue our business relationship with Webmasters going forward due to Tammy's professionalism, knowledge and kindness. A great big thank you...Tammy.
Sincerely, Peggy King Windham House |
| Peggy King Laurel Hollow, NY windhamhouse.net |
| More Testimonials | Submit Your Testimonial |
|
It is our strict policy not to release customer information to third parties, unless required to do so by law. We do not require placement of ads or links on customers' websites, nor offset our low hosting rates by selling personal information and sending unsolicited marketing materials to our client base. To view our privacy policy in its entirety, please click here.
|
