Customers
Since 1994, we have steadily grown our customer base with little or no paid advertising. We have customers in almost every country, from individuals and small businesses, to municipalities, educational institutions, and large corporations. Our experience, integrity, and commitment to quality earns customer loyalty, while keeping new customers coming through word of mouth. Low customer acquisition costs help us continually improve our level of service without the need to raise prices.
Each of our staff members commits to follow our three Principal Rules of Conduct:
1) The customer is always right.
2) If you feel the customer is wrong, refer to rule #1.
3) Treat each customer as if they pay your salary.
Each of our staff members commits to follow our three Principal Rules of Conduct:
1) The customer is always right.
2) If you feel the customer is wrong, refer to rule #1.
3) Treat each customer as if they pay your salary.
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Despite our low prices, we have proven time and time again that our hosting platform can meet the needs of any size and type of client.
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 Mexico.com - Mexico's largest web portal with over 5,000,000 hits per day |
| Harry S. Truman College - City college in Chicago with over 30,000 students |
| Warrior Lacrosse - World's largest manufacturer of Lacrosse gear |
| MortgageBrokers.com - Publicly traded online mortgage company |
| Great Lakes Credit Union - One of Ohio's oldest credit unions |
| Illinois 2nd Judicial Circuit - Illinois state circuit court system |
| Pulaski Country Sheriff's Office - Pulaski County Sherriff's official website |
| Columbia County - Columbia County municipal website |
| Asheville United Way - Regional United Way organization |
| Ramada Plaza Beach Resort - Popular hotel in Ft. Lauderdale, FL |
| MachoMan.com - The official website of Macho Man Randy Savage |
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Our number one goal has always been customer satisfaction. We would like to thank the customers below for renewing their accounts with us for another year. Your business and loyalty are greatly appreciated.
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| gpbsc.org - PALM BAY , FL USA |
| german-handyman.com - ESCONDIDO, CA USA |
| lynnegalbally.com - MT. PLEASANT, SC USA |
| friedrichzorn.com - WIEN, AT USA |
| hostettemeyer.com - ARLINGTON, VA USA |
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We are happy to welcome our newest customers below. Thank you for selecting us as your web host, we look forward to serving you!
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 drakescarpentry.com - BROOKLYN , NY USA |
| nurselift.com - FORT MILL, SC USA |
| raffinrealty.com - MALIBU, CA USA |
| bigleyfamily.com - PLYMOUTH, MA USA |
| surfsidecarwashes.com - FORT MYERS, FL USA |
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We feel that the quality of our service would make each of our customers want to recommend us to others. Below is a list of randomly selected customers whom anyone is welcome to contact for references. Please feel free to click on the links below to test the speed of our servers, as we challenge you to find a host with faster loading customer websites.
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| jfeldredge.com - NASHVILLE, TN USA |
| lakemax.org - CULVER, IN USA |
| attorneybynature.com - ST PETERSBURG, FL USA |
| citiroofing.com - WATERFORD , MI USA |
| augustashriners.com - GROVETOWN, GA USA |
| jordonstreeservice.com - NEOSHO, MO USA |
| waynecountykyfair.com - MONTICELLO, KY USA |
| 5catz.org - GLEN GARDNER, NJ USA |
| pkzart.com - PORT ORANGE, FL USA |
| jbplaw.com - DAPHNE, AL USA |
| * We do not endorse nor control the content of our customers' websites. |
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We would like to thank the customers below who have taken the time to submit their feedback about our service. Messages are selected at random from our database of customer testimonials each time this page is loaded.
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| I really appreciate and admire Webmasters.com customer support. It's very quick and helpful. Most of my queries were answered in less than 15 minutes whether they were made in 12:00 PM or 1:00 AM. |
| Muhammad Hanif Calgary, Canada pnetsol.com |
| I wish where was a way to rate you higher than excellent. You are truely Masters of the Web! Easy to understand fixes to my complex problems and quick responses. Can't get better than that. I am soooooo glad I am hosting with you!!! Thanks to everyone in your Support department...Absolutely wonderful -- Genius - Yup! |
| cheryl q Homestead, Fl cherylqproductions.com |
| Yesterday and today I was trying to get my newsletter moved from the old place to my own web site here. Leann helped me get my problems sovled and executed so that my newsletter could go out today. She is great, she helped me a year ago when I first moved to Webmasters. She was the one who helped me get my whole site moved and working once again. I am happy with my host and the service I have gotten esp, from Leann. Thanks. |
| Dr. Doris Jeanette Philadelphia, PA drjeanette.com |
| as per your request we have removed the content.
Please reinstate the website. Thanks Upasna Bhasin |
| upasna bhasin MILTON, Canada brotherslimo.com |
| I've had a couple of issues with email in the past year and each time the support team responded quickly in seeking a resolution. Much appreciated. |
| Dale Mitchell Harrison, TN announcerboy.net |
| You responded immediately, and solved my problem in two minutes! |
| Barbara Banthien Aptos, CA banthien.com |
| Day or night, 24 hours a day, if a technical question comes up relating to our hosting, email, or other web services, "at the other end of the support ticket" is always a friendly and knowledgeable responder -- Thanks especially to Paul Schultz (THANKS, PAUL!!) with whom we've had most contact "on the front lines." and also many thanks to John DeSantis, Curran Thomas, and, of course, to "the guru" Leon Bensenhoff. It's this high level of responsiveness that makes hosting with Webmasters.com really worthwhile.
[Previously submitted with same text, but THIS TIME, I spelled Paul's last name correctly!! -- Don] |
| Don Dillin Edgewater, MD bargesinfrance.com |
| I had two service requests late in the afternoon today. Both of my problems were solved immediately, correctly, the first time.
Great customer service. |
| Harold McMillan Austin, TX diversearts.org |
| I was having problems with our Webmasters account and Tammy Pettine assisted in getting our company "back on track". Tammy took the time to walk me through the areas that I needed to set-up and was extremely courteous and patient. We will continue our business relationship with Webmasters going forward due to Tammy's professionalism, knowledge and kindness. A great big thank you...Tammy.
Sincerely, Peggy King Windham House |
| Peggy King Laurel Hollow, NY windhamhouse.net |
| I had a question about renewing my domain name and your billing department replied very quickly (on a weekend at that) and gave me the good news that its now included in my hosting package. Thanks and keep up the great service! |
| Brian Ekdale DeKalb, IL liminal-state.com |
| I very much appreciate your providing support in the evenings, and not having to wait until 8 am the next day to get help. |
| Dr. Paula Burch Houston, TX pburch.net |
| Thanks for the support team to help to solve my problems, and special thanks to Mr. Thomas for his patience in answering my questions. |
| Howard Lai Hong Kong lai.info |
| Webmasters are wonderful. I've never had one single problem that hasn't been rectified within, say, 15 minutes. Usually, I submit all my queries by email. Although sometimes I receive an automated response states that I should receive an answer to my query within 24 hours, I always get response within the half hour. In addition, all my email queries are 100% helpful and I never have to revisit a previously asked question. When I first joined, I had a query and chose to call the toll free number. Not only was the operator helpful and knowledgeable, they answered very quickly and provided a simple yet effective answer. |
| Carla Gidden London, UK ladiorange.com |
| I had major issues with my sites being hacked, and moved to a virtual server.
There were around 1000 sites, and the transition was a major one. I would like to sincerely thank Chris and Paul in your support team who gave me an unbelievable amount of assistance with this major task. Please keep up the good work, you have very helpful, diligent and competent staff! |
| Rob Carnell Turramurra, Australia benchrestbulletin.net |
| I often have issues getting the DNS settings to take when I create an addon domain, your folks always help me out and help me get things going.
Thanx! Lowell |
| Lowell Harris Charlotte, NC adlcomputing.com |
| I've always received prompt and excellent service at Webmasters. |
| Chris Kilgore Alpharetta, GA chriskilgore.com |
| Cherie was incredibly helpful and patient with me today that she deserves a Nobel Peace Prize AND a Congressional Medal of Honor. Thanks webmasters and Cherie, for all of your time and advice. |
| Jeremy Brown Long Island City, NY resetmusic.com |
| I asked for a short extension for a billing question, and Tammy Thomas, Billing Supervisor helped me out supremely. She was quick to respond and helped me out enormously. Webmasters is great. |
| David Weed Colorado Springs, CO dentistrysites.net |
| I'm not one that usually writes testimonials, or even send in compliments on comment cards... but once in a while, I am blow away by the quality of service. Web Masters is worthy of me taking my time to write this.
You guys don't have a high enough option in your "How are we doing?" drop box. "Your Service is excellent" just doesn't do you all justice. In this day and age of "Oh I don't care, its just an internet customer, they'll figure it out on their own".. You all stand head and shoulders above the rest. Ive had VERY few issues that weren't self-induced - and all of my problems have been addressed by you... even if I caused it. Fast responses, a message center that is on top of things... If there is ever a service outage of any kind, the message center lets me know that you know and are working on it. And the one time there was an email server problem, and it wasn't on the message center, in the 5 minutes it took for me to send you an email from another account, and receive your reply, it was already fixed and your reply explained what happened and told me it was fixed. How many companies do you know of, that responds to a service problem, ON CHRISTMAS DAY? Web Masters does... I was out of town, on a Motel ISP/WiFi and could not send emails via POP/SMTP. Turned out to be an ISP/Firewall issue with that connection. A couple emails and some port changes later, I was sending emails... just before I sat down to Christmas Dinner. Honestly, I can't believe the customer support and service that I get from you all... it seems to defy the natural order of society. Keep it up. I can't say enough good about Web Masters. I've been astonished with the service from day one, and the longer I use them, the service just gets better and better. My main experiences have been with John and Sterling. AWESOME PEOPLE!! Willing to help, listen to the problem, and fix it. Keep it up! Wade |
| Wade Carpenter Idalia, CO webfootcustomcalls.com |
| John D. and the rest of the Webmasters.com team never fail to come through for me. Whether I have a configuration issue or general questions about how to use a particular service, their responses are always quick and helpful. I now host multiple accounts on Webmasters.com servers. |
| Joe Martins Dublin, NH hambekcustoms.com |
| More Testimonials | Submit Your Testimonial |
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It is our strict policy not to release customer information to third parties, unless required to do so by law. We do not require placement of ads or links on customers' websites, nor offset our low hosting rates by selling personal information and sending unsolicited marketing materials to our client base. To view our privacy policy in its entirety, please click here.
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