Subject: What are the email settings for my email client -Outlook-

The following message was sent by our staff regarding the above subject:

Please check your email settings for Microsoft Outlook and make sure that they are set as follows:
For best results when using these settings, please delete the existing and create a new account in your email client and use the 'manual' setup method if possible.

The way you access your settings depends on your Outlook version:
https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b

//////////////
For newer versions of Outlook (2016+):
Open Outlook and select File > Add Account.

On the next screen, enter your email address, select Advanced options, then check the box for Let me set up my account manually and select Connect.
Select your account type. Most of the time when you need to use this option, you'll select IMAP.

/////////////
Older versions, 2007-2013:

Tools Menu
click Email Accounts
click View or change existing e-mail accounts
click Next
[select the account]
click Change

Please then choose POP or IMAP below and change your settings accordingly.

* Recommended email server settings for your domains are located in your control panel Email Manager

--------------- To use POP3 SSL -----------------
Incoming server (POP3): nsXX.webmasters.com (where nsXX is the primary name server address of your server located in your control panel)

Outgoing server (SMTP): same as above

User Name: (your FULL email address i.e. you@yourdomain.com)
Password: Your email password is case sensitive as are all of the above.

Make sure there is NO check mark on: "Log on using Secure Password Authentication (SPA)"

click More Settings

-Outgoing Server Tab-

You should have a check mark next to: "My outgoing server (SMTP) requires authentication".
You should have the dot on: "Use same settings as my incoming mail server"

-Advanced Tab-

Incoming mail server port should be: 995
Outgoing mail server port should be: 465
Type: SSL
Server timeout should be at least 1 minute.

click OK


--------------- To use IMAP -----------------
E-mail clients using IMAP generally leave messages on the server until the user explicitly deletes them. This and other characteristics of IMAP operation allow multiple email clients and devices to manage the same mailbox.

IMAP is only for receiving mail. Sending mail uses POP3.
No additional settings or changes are required in your hosting control panel to use IMAP.

When configuring your mail client for IMAP, please note the following settings - There are two parts required to receive and send.

//////////////////////
IMAP SSL

(Enable SSL if necessary)
incoming mail server: xx.webmasters.com (where xx is your server number, located in your control panel)
IMAP port 993
Root Folder/Directory: INBOX
username: youremail@yourdomain.com
password: your email account password

outgoing mail server: nsXX.webmasters.com (where nsXX is the primary name server address of your server located in your control panel)
POP3 port 465
SMTP authentication ON / use same settings as incoming server

** Replace each instance of "yourdomain.com" with your actual domain name. **

*Upon connection, you may also have to accept our SSL certificate. This is perfectly safe to do.


Note: Folders created and subscribed to through mail clients will -not- populate inside of Webmail. In other words, all extra IMAP folders must first be created inside of Webmail by going to http://mail.yourdomain.com


--In Outlook, your IMAP folders are a mirror of what is on the mail server. Whatever you copied into your IMAP folders in Outlook should have been sync'd to the server. You can use the webmail interface to verify that.
--If you were to delete and re-create the IMAP account in Outlook, the folders should be populated with what is on the server. Outlook would not automatically import anything from your local folders.
--If you set up your account using the IMAP protocol, numerous folders will sync. Outlook lets you choose which folders sync in the IMAP Folders dialog. You should able to control the Send/Receive schedule for any kind of mailbox, POP, IMAP, or Exchange. I believe they all use the same Send/Receive Group dialog. https://support.office.com/en-us/article/choose-which-imap-account-folders-appear-in-outlook-32103602-a568-4499-9d25-54fe236aee6a

Please consult Microsoft and or Outlook help and documentation for further information concerning Outlook.


You can also access your email server at any time from anywhere by logging in at http://mail.yourdomain.com

For all entries named *mail.yourdomain.com : Please enter your actual website address here.
If your domain were mywebsite.com then you would enter:
mail.mywebsite.com

Please feel free to contact us again if you have any other questions or issues. Thank you for contacting us.

Best Regards,

WEBMASTERS.COM
Client Services Team