Subject: Wordpress - Upload Plugin Update Upgrade Media FTP Failure Issues

The following message was sent by our staff regarding the above subject:

Hello!

If Wordpress is requesting FTP credentials upon plugin, themes or other updates, you can either enter the primary account username and password to perform the action:

hostname: localhost or xx.webmasters.com (where xx is your server number, located in your control panel)
username: yourusername
password: yourpassword
FTP (FTPS will not work)

* For best results, create a new FTP root username with the FTP Manager to use for updates, substituting those credentials above.

You can automate it for the next time by then editing your wp-config.php file.
This can be done with File Manager.

Add this code to the bottom and replace the values yourftpusername and yourftppassword with your actual hosting account (or new FTP account) username and password:

define( 'FTP_HOST', 'localhost' );
define( 'FTP_USER', 'yourftpusername' );
define( 'FTP_PASS', 'yourftppassword' );

If you have permission issues, you can also add this:

define( 'UPLOADS', 'wp-content/uploads' );

And then use the File Manager -> Permissions drop down menu to set these directories to 775

wp-content/ (set for the directory itself)
plugins/
themes/
upgrade/
uploads/

Use 775 -R on the given directory in the error if the problem persists (e.g. themes/twentytwenty-two/)

This should help smooth out future updates, but if the first update fails, resetting httpdocs ownership by selecting [x] httpdocs in File Manager using (..Up Directory) Functions-> Change Permissions -> Take Ownership may also allow the update to complete

If still unable to update, please contact support and provide a temporary admin username and password and we can take a look for you.

Otherwise, for the program itself, Wordpress recommends using the Manual Update information located here:
https://codex.wordpress.org/Upgrading_WordPress


Please feel free to contact us again at any time if you need additional assistance. Thank you for contacting us.

Best regards,


WEBMASTERS.COM
Client Services Team